Effective 25 September 2026
Refund Policy
We manually verify every bank or wallet payment before activating a plan or releasing credits.
Pending and rejected payments
A submitted receipt is not an approved payment. If we cannot match the amount or transaction reference, we will reject it and explain why. If money reached our account but the submission details were incorrect, contact support so we can investigate.
Duplicate or incorrect transfers
Verified duplicate payments and amounts sent in error are refundable to the original sender after identity and bank verification. Provider or bank charges outside our control may not be recoverable.
Activated subscriptions
You may request a refund for a first subscription within 7 calendar days of approval if fewer than 50 AI credits have been used. Approved refunds may deduct the value of usage, non-refundable transfer charges and any top-up credits already consumed. Renewals and later subscription periods are normally non-refundable once activated, except where required by law or where the service was materially unavailable because of our failure.
Top-up credits
Unused top-up credits may be refunded within 7 calendar days of approval. A top-up is non-refundable once any credits from that purchase have been consumed. Top-up credits otherwise remain on the account and can be used while a trial or paid subscription is active.
How to request a refund
Email info@agentivaflow.pk with the account email, transaction reference, payment date and reason. Do not send passwords, PINs or one-time codes. We aim to review complete requests within 5 business days; bank settlement time is controlled by the payment provider.