Effective 25 September 2026
Privacy Policy
AgentivaFlow provides AI chatbot tools for businesses. This policy explains what we collect, why we use it and the choices available to account owners and website visitors.
Information we collect
- Account information such as name, email, business details and support preferences.
- Store content supplied or imported to train a chatbot, including products, policies and website pages.
- Chat messages, optional customer contact details, a pseudonymous per-chatbot customer identifier, conversation analytics and technical event data.
- Payment details such as amount, method, transaction reference and privately stored receipt. We do not collect online-banking passwords or card credentials.
- Security and operational logs needed to prevent misuse, diagnose failures and protect accounts.
How we use information
We use data to operate and improve the service, answer customers from the business's supplied information, process payments, provide support, prevent fraud, send requested notifications and meet legal or accounting obligations.
Businesses and their customers
The business installing an AgentivaFlow chatbot decides what store and customer information it supplies. The widget keeps a random browser identifier so repeat conversations with the same chatbot can be connected; the server stores only a chatbot-scoped cryptographic hash of it. That business should publish its own privacy notice and configure the widget's privacy and terms links. AgentivaFlow processes those conversations to provide the service.
If a business enables Screenshot Search beta, an uploaded image is sent to the configured AI provider for temporary visual analysis. AgentivaFlow stores the customer's message and image filename in conversation history, but does not store the image itself in the conversation database. Businesses should disclose this feature before enabling it.
Sharing and storage
We share information only with service providers needed for hosting, database storage, AI processing, email delivery and security, or when legally required. Payment receipts are private and available only to authorized owners reviewing payments. Data may be processed outside Pakistan with appropriate provider safeguards.
Retention and deletion
Conversation retention can be configured by the account owner. Account deletion removes service data after the displayed waiting period, except records we must retain for fraud prevention, disputes, legal or accounting requirements. Backups expire through the provider's normal rotation.
Your choices
Account owners can export conversations, change notification preferences and request account deletion from Settings. For access, correction or privacy questions, email info@agentivaflow.pk.